Good, Old-Fashioned, Volunteerism

I work at my local chapter of The Boys and Girls Clubs of America.  It's a non-profit, and it's located really close to a lot of colleges and universities, so we see a pretty steady stream of volunteers, especially throughout the school year.

Specifically, I work in the Homework Room.  We get kids of all ages and all levels and most neighboring schools, so there's a lot to deal with from an educational perspective, and it can be pretty chaotic.  When we don't get any volunteers, either because the college kids are on break or because it's just a slow day, we really feel it, so I am always over the moon to have any volunteers.  Even if they can't help the kids with homework because they don't know how to do it (trying to learn "new math" as a 22-year-old can be harder thing than you'd think), they're usually pretty good at distracting the rowdier kids enough until someone can help them.

Every once in a while, though, we'll get those kinds of volunteers.  If you work with a lot of volunteers, you probably know the volunteers I'm talking about.  Maybe they're lazy, or maybe they're not.  Maybe they're smart, or maybe they're not.  Maybe they have good intentions, or maybe they don't.  Maybe they're a know-it-all or a type-A personality, or maybe they're not.  Whatever the reason, they make my job harder or less pleasant.

[I want to reiterate: I am always glad to have volunteers.  Even "those" kinds.  Just because they make my day more difficult doesn't mean they aren't an asset.

However, if, after I describe my experiences with "those" kinds of volunteers, you realize that you frequently are one, I would highly encourage you to reevaluate your methods and change the way you interact at your chosen institutions of pro bono employment. ]

So, forthwith, I present to you, for your consideration, a list of things not to do as a volunteer.  It is probably not exhaustive.

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1. Think yourself the expert

At the club we often get college students who are studying education and need volunteer hours with elementary-school kids to graduate or to apply to grad school.  Some of them seem to be under the impression that the club does not have any education professionals, nor has it ever had any education professionals, and so they consider themselves mana from heaven, a light in the dark place, Irish Spring amongst the unwashed masses.

Without asking, they try to run things or turn our Homework Room into their ideal classroom (which won't work; believe me, I've naïvely tried).  They give unsolicited advice about this and that, and offer to help make the Homework Room into a more orderly and scholarly environment.  They are appalled by the students' behavior and take it upon themselves to right the wrong of the leadership that has come before.

If these people come back more than once, I would listen to them more readily.  If they invested in these kids for more than just two hours a semester, I would take their desired instructional role more seriously.  If their answer to the question, "How often do you think you'll volunteer here?" were something other than "Oh, I'm really not sure; my schedule is so hectic these days," I might not be annoyed that they think they can do in one day what I haven't been able to do in months.

2. Make a mess and leave

I mean this both physically and metaphorically.  Some volunteers use the books in the Homework Room to read to the kindergarten girls.  There are puzzles on the bookshelves, too, and some counting games.  The volunteers will take over the table by the door and spread out their educational goodies and play with the kids for all of five minutes before the kids get antsy, as they are wont to do, and ask them to go open the art room or the game room or the gym.  Sometimes, one person will stay behind and at least put the supplies back in some semblance of order, but many times, they will just leave that table a mess.

Sometimes a volunteer will be really popular with some of the kids.  If the volunteer is into sports, some kids will want them to play them in basketball.  If the volunteer has really nice hair, some kids will spend some time playing with it.  That's all fine and good.  But when a volunteer comes into the Homework Room to help kids with homework, it is advisable that the students finish their work before they run off to play. That's just common sense, but it's also courtesy to me and the other staff members who have to deal with the students who come in fifteen minutes before closing and ask us to help them with their mountains (because these kids really do get a lot) of homework because they haven't done it yet.

3. If there is a problem that you can't handle, don't just pretend it doesn't exist

This could be anything--students don't have pencils and the volunteer doesn't know where to find the extras, one student is clearly copying another student's homework, "new math" is too confusing--but frequently, with our students, it is a behavioral issue.  Kids will be bullying someone, two kids will get into a fight, one student is distracting the other students from working, that sort of thing.  Instead of either a) trying their best to deal with it in the common-sense ways they know how or b) bringing the issue to the attention of a staff member, the volunteers often just sit and pretend not to notice.

With problems like pencils and "new math," the fallout is not so terrible; I have to get the pencils myself or the kid has to ask someone else for help.  With bullying, fighting, and distractions, an unaddressed problem tends to build and build until it explodes and the whole rest of the day is shot having to deal with it.  

4. Forget what you're there to do

I saved this one for last because it's too common and uninteresting to give too much lip service, but it's so simple and crucial.

So many people (my high-school self included) are required to do some sort of community service or get a certain number of volunteer hours.  I don't know what percentage of those people actually hate serving their community, but it seems frustratingly high.  If you're going to volunteer somewhere, you really should do what they ask you to do, which, frequently, is not to do nothing or to sit on your phone and never make eye-contact with anyone.  You're already sacrificing your time.  What is the point of wasting it, too?

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I grew up volunteering through my church, my school, and various other community organizations; my mom made it a priority for all of us while we were growing up.  While I didn't always thoroughly enjoy the work I did or the fact that it wasn't paid, I can't remember a single position I held that wasn't a learning experience that was overall fun or exciting.  Like my mom, I think helping people in different contexts with different needs is a vital part of belonging to a society and becoming an educated citizen of the world.  But there are right ways and wrong ways to do it, and I hope everyone (including me) can learn to not suck at serving.